CTH Soluciones Tecnológicas

Institutional response SaaS

Civis

Helps public agencies and regulated companies answer formal communications faster, more consistently and with more control in high-volume operations.

What it handles

Citizen petitions and complaints (PQRS), rights of petition, appeals, constitutional protection claims (tutelas), official requests, complaints and collections.

How it's contracted

Cloud Standard or Cloud Dedicated, on the CTH cloud in Bogotá; or Sovereign, in your organization's own cloud.

Discover Civis
  • More consistent responses across teams, shifts and departments.
  • Human oversight: your team keeps the review and the final decision.
  • Performance visibility: measurable productivity, handling times and consistency.
  • Data control and sovereignty in line with your residency and governance policies.
  • Integration with the channels where requests arrive today.
  • Data protection aligned with international standards (ISO/IEC 27001 and ISO/IEC 27701), with data at rest in Colombia in the Cloud modes.

Network automation framework

INAF

Intelligent Network Automation Framework: a reference architecture to automate the network with rules, approvals and evidence of every action.

Integrates with

Tickets, monitoring, self-service, APIs, schedules and ChatOps.

Status

It exists as a reference architecture and a build plan: it is built and adapted together with your team.

Discover INAF
  • Governance before execution: centralized decisions and rules.
  • Approvals and traceability, with a complete history for audits.
  • Safe, reversible execution: verification, change control and rollback.
  • Operations copilot that speeds up diagnosis, correlation and response.
  • Use cases that scale without relying on isolated scripts.

Integrated hardware and software

AI-powered self-service kiosks

Self-service terminals designed to extend coverage, speed up service and improve the user experience.

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  • More coverage without growing in-person service points at the same rate.
  • Faster service for frequent procedures and inquiries.
  • Integrated hardware and software, with a single party accountable for the product.

Adoption

How they are adopted

We prioritize early results and a governance foundation that lets you grow without friction. A team of CTH engineers supports every step inside your operation.

01

Assessment and prioritization

We identify the highest-impact cases and the goal you want to move first.

02

Implementation and integration

We configure the solution and connect it to your channels and systems.

03

Operation and growth

We go live with real cases under close follow-up and expand the scope based on results.

Want to resell CTH solutions? See the Partner Program.

Let's talk

Let's talk about your operation

Tell us about your operations and we'll set up a conversation, or a Civis demo, tailored to your needs.

Talk to an expert