Commercial platform · Civis

Civis

Cut response times, improve institutional consistency and increase service capacity with a platform that is ready to operate.

01 · Agility

More productivity

Frees up the team's time, speeds up service and helps resolve more cases without growing the workload at the same rate.

02 · Consistency

Better service

Keeps criteria, language and response quality aligned to strengthen the trust of citizens, users and internal teams.

03 · Scale

More capacity

Keeps up with growing demand with control, traceability and continuity so operations respond better under pressure.

What Civis is for

Turn communications management into a service advantage.

Civis helps public agencies and regulated companies respond faster, more consistently and with a better experience for citizens, users and internal teams.

What Civis is

A platform ready to accelerate your operations.

Civis brings speed, consistency and control together in a single solution for operations that handle formal communications. It adapts to your organization's identity, priorities and pace so the team responds better from the very first deployment.

Use cases it powers

Built for high-volume, high-impact operations.

When a response has to be right and on time, Civis brings speed, consistency and more service capacity.

PQRS

Petitions, complaints, claims and suggestions: faster responses and a better citizen experience.

Rights of petition

More service capacity without sacrificing consistency.

Appeals

Helps keep responses clear in sensitive proceedings.

Minor offenses

Brings order to high-pressure, high-volume processes.

Tutela actions

Constitutional protection claims: timely responses in high-priority scenarios.

Official requests

Stronger control over communications with regulatory impact.

Complaints

Protects the relationship with the user and the reputation of the service.

Collections

Keeps formal collections management going with more productivity.

Industries where it creates value

A flexible solution for demanding industries.

From government to regulated services, Civis helps protect the user experience and sustain operational efficiency.

Transportation·traffic tickets, appeals, restitution Healthcare·insurers (EPS), providers (IPS), Supersalud Government·city halls, ministries, departments Utilities·water, power, gas Finance·banks, trust companies, SFC Pensions·pension fund administrators Education·universities, education departments Telecom·carriers, CRC Collections·responses to debtors

Why Civis

A platform built for real results.

Civis is designed to reduce operational friction, sustain service quality and give your organization a more reliable way to grow.

Differentiators

Benefits that impact operations and service.

Every Civis capability is designed to cut times, increase consistency and protect your organization's credibility.

More consistent responses

Helps keep criteria aligned across teams, shifts and departments to deliver more uniform and reliable responses.

Lower operational risk

Strengthens output quality and reduces rework, helping the team respond with more confidence in sensitive scenarios.

Performance visibility

Makes it easier to measure productivity, handling times and consistency so operational improvement is visible and manageable.

Continuous improvement

Every adjustment strengthens the response standard and helps operations mature over time.

Control and sovereignty

Adapts to your data residency, governance and continuity policies to support industries with stricter requirements.

A tailored experience

The platform adapts to each organization's identity, tone of service and operations without sacrificing visual coherence or control.

Commercial models

Three ways to contract. One platform.

The software is the same in all three modes: what changes is where the data lives and the level of isolation. On both Cloud plans you pay per resolved case; with Sovereign, everything runs in your own cloud.

Cloud · Standard Shared platform on the CTH cloud. Start in days and pay per resolved case.

Cloud · Dedicated Your own instance on the CTH cloud, with stronger isolation. Billed per case.

Sovereign Everything runs in your own cloud: full data sovereignty.

Request a Civis demo

Data residency

Choose between full control in your environment or a service managed by CTH.

Scalability

Pick the model that best fits your demand and your budget.

Integration

Bring Civis into your operations with the level of connection your business needs.

Support

Define the right support for a stable launch and sustained growth.

Civis Cloud · Standard

Shared platform · CTH cloud

To get started today: small and mid-sized organizations, and pilots that want to begin without an infrastructure project.

Where it runsCTH cloud · Bogotá

IsolationLogical, per organization

UsersUnlimited · roles

SetupIn days

BillingFee per resolved case

Includes: full logical isolation per organization (data, AI memory, users and roles), your own branding on PDFs with your own skills and legislation, unlimited users and setup in days, with no infrastructure project.

How it's billedA fee per resolved case with decreasing tiers (0–50 / 51–200 / 201+ cases per month). No monthly base, or a minimum maintenance base.

Civis Cloud · Dedicated

Your own instance · CTH cloud

For demonstrable security requirements —audits, ISO/IEC 27001 and ISO/IEC 27701— without managing infrastructure.

Where it runsCTH cloud · Bogotá

IsolationDedicated instance

Web domainYour own, with certificate

ComplianceSecurity addendum

BillingMonthly base + per case

Includes (on top of Standard): your own database schema and document bucket, your own identity domain (dedicated directory), your own web domain with certificate (civis.agency.gov.co), a security addendum with demonstrated accountability and agreed update windows.

How it's billedA monthly base covering the dedicated instance and its operation, plus a per-case fee on the same scale as the Standard tier.

III

Civis Sovereign

Client cloud · full sovereignty

For those who require everything to run in their own cloud (the client's Oracle Cloud): full sovereignty over data and infrastructure.

Where it runsClient cloud

InfrastructureClient's Oracle contract

IdentityYour directory

OperationsCTH or handed over

BillingLicense + project + support

Includes: the full Civis stack deployed in the client's tenancy; the data and the infrastructure and AI bill never leave the client's contract with Oracle; integration with your identity directory; and operation by CTH or an agreed handover to your team.

How it's billedAnnual license + project fee (setup) + monthly support and operations. Sized on quotation.

Simple rule

Can the data live in the CTH cloud? → Cloud (Standard or Dedicated, depending on the isolation required). Must it live in the organization's own cloud? → Sovereign.

Dimension	Cloud Standard	Cloud Dedicated	Sovereign
Data isolation	Logical, per organization	Own schema + bucket + identity	Client's own cloud
Web domain / identity	Shared	Your own	Your own
Where it runs	CTH cloud (Bogotá)	CTH cloud (Bogotá)	Client cloud
Verifiable export and deletion	Yes	Yes	Yes
Maintenance windows	Platform-wide	Agreed	Contract SLA
Billing model	Per case	Base + per case	License + project + support

Compliance · ISO/IEC 27001, ISO/IEC 27701 and MSPI

Data at rest in Colombia (Oracle Cloud Bogotá region) in the Cloud modes.
A data processing agreement with an international transfer clause for AI processing.
A demonstrated-accountability package: isolation architecture, control matrix, per-organization log and offboarding evidence.

Scope and assumptions

Billable case: a case filed during the period (contractual definition).
Fees in COP per the current proposal; Sovereign is quoted per project (in USD where applicable).
The same software versions in all three modes; updates included.
Not included: digitization of physical archives or custom developments outside the catalog.

Adoption

Fast adoption, simple integration and reliable operations.

Civis joins your operations with a focus on time to value, continuity and support, so the change is orderly and measurable.

Results from the start

What your operations gain from the very first cases.

Civis combines productivity, consistency and room to grow so your team responds better with less friction.

Team productivity

More focus on what adds value

Reduces repetitive tasks and frees up capacity so the team can focus on higher-impact decisions and cases.

Service quality

Clearer, more uniform responses

Helps deliver more consistent responses to strengthen user trust and reduce internal rework.

Service capacity

Scale with more control

Absorbs more demand without degrading the user experience or losing visibility over operations.

Rollout

Adoption focused on results.

CTH engineers support adoption inside your operation so the change is fast, orderly and measurable from the start.

Process discovery

We identify priority cases, bottlenecks and the business goals you want to move first.

Initial configuration

We adjust the tone of response, service guidelines and operating structure to match your organization.

Ecosystem integration

We connect the key points of your operations so Civis goes live without unnecessary friction.

Team enablement

We train key users to accelerate adoption and build consistent operations from day one.

Controlled go-live

We start with real cases under close follow-up to ensure confidence, continuity and fast operational learning.

Continuous optimization

We refine operations based on results to sustain improvements in productivity, quality and service experience.

Operating flexibility

A model aligned with your strategy and growth.

Civis adapts to your security policies, your growth pace and the level of control your organization needs to operate with confidence.

Control

Deployment aligned with your policy

More control when your operations demand it

You can adopt a model with more sovereignty, data residency and operational control when your industry or organization requires it.

Aligns with governance and continuity policies
Suits highly regulated environments
Lets you grow without losing operational visibility
Strengthens control over information and service

Scale

Scalable, continuous operations

More speed to launch and expand

You can also choose a managed service to accelerate adoption, simplify operations and scale with demand without burdening your technical team.

Reduces complexity for new initiatives or pilots
Enables a faster commercial launch
Lets you grow with close support
Helps capture value without infrastructure friction

Integration

It connects to what you already have.

Civis fits into your current ecosystem to accelerate results without requiring unnecessary changes to how your organization operates today.

Connectors

Intake channels

More order for operations

Receive and manage requests from wherever they arrive today, so the change feels natural and the service gets faster.

SDK

Key systems

Integration with business value

Aligns with your organization's priority systems to avoid rework and keep operations flowing.

Security

Operational continuity

No unnecessary friction

Minimizes the impact of change and helps protect service continuity while operations adopt the platform.

Governance · Security · Reliability

Built for organizations that need control and trust.

Civis supports operations where continuity, traceability and service protection are part of the commercial value.

Governance

Clear roles and permissions to organize operations.
Case traceability to oversee the service.
Approval control in sensitive processes.
Performance indicators to make better decisions.

Security

Alignment with corporate policies for access and control.
Protection of credentials and sensitive configuration.
Configurable data residency based on your commercial model.
A solid foundation for regulated, demanding environments.

Reliability & scale

Capacity to grow as demand increases.
Service continuity for intensive operations.
Operational resilience at peak load.
Usage visibility to plan expansion and budget.

Infrastructure

Infrastructure aligned with your strategy.

Adopting Civis can follow your cloud, control and growth guidelines without turning infrastructure into a commercial barrier.

Commercial support

CTH is with you from the demo to expansion.

We don't just deliver a platform: we help you prioritize, activate, measure and scale operations so the investment turns into visible results.

A · Onboarding

Guided launch and orderly adoption

We support prioritization, initial configuration and go-live so your organization starts capturing value without improvising.

What you get

Prioritization of the highest-impact cases.
Configuration aligned with your operations.
Support during the initial launch.
Early tracking of adoption and performance.

Business value

Faster launch with less internal friction.
Better adoption by the teams.
Lower risk in the first weeks of operation.

B · Growth

Expansion based on your priorities

Civis can expand its scope by volume, departments, channels or integrations as the organization consolidates results and new goals.

Start

Priority cases and controlled go-live

Fast and measurable

Expansion

More departments, more volume, more channels

Orderly growth

Scale

Integrations and extended support

Broader business reach

The commercial conversation · four questions

Defining the right model usually starts with these four decisions.

Where must your data reside?

More control points to sovereign models. More agility opens the door to a managed service.

What volume do you want to handle today and tomorrow?

The higher the volume, the lower the fee per case on the Cloud plans; with Sovereign, a license per organization or by volume.

Which systems do you need to connect first?

Integration priority helps build a launch with early value and less operational friction.

Which indicator do you want to move first?

Response time, operational capacity, consistency or user experience: that goal defines the initial focus of the implementation.

Contact

A commercial conversation focused on your operations.

Tell us what kinds of communications you handle, which challenges you want to solve and which service goal you want to improve. We'll show you how Civis can add value to your organization.

Ready to transform your operations?

Request a demo.

Fill in the contact form and choose your preferred channel. We'll get back to you to set up a commercial conversation tailored to your needs.

Request a demo

Civis is a solution by CTH Soluciones Tecnológicas SAS · NIT 901.566.331 · Bogotá, Colombia