Government

Public agencies that handle high volumes of petitions, run mission-critical systems and must account for every decision.

Common challenges

Long response times for citizen petitions and rights-of-petition requests, legacy systems that are hard to integrate, and data protection requirements.

Published case

Intelligent response system for citizen petitions: from days to minutes, with legal consistency. Read the case

  • AI-assisted institutional responses to petitions, complaints and constitutional protection claims (tutelas), with Civis.
  • Data residency in Colombia and sovereign models that run in the agency's own cloud.
  • Privacy by design: controls aligned with ISO/IEC 27001 and ISO/IEC 27701, and with the national information security and privacy model (MSPI).
  • Architecture and roadmap to modernize mission-critical systems in phases, without stopping operations.
  • Observability and managed operations for digital services that serve citizens.

Transportation and mobility

Traffic authorities and mobility operators that process evidence, traffic tickets and public services at scale.

Common challenges

Growing vehicle volumes, slow and error-prone manual review of evidence, and procedures with legal deadlines.

Published case

Automated traffic violation detection: +300% detection and 80% fewer errors. Read the case

  • Automated violation detection with computer vision and human validation of the evidence.
  • Responses to appeals and petitions about traffic tickets, with Civis.
  • Public service platforms integrated with the industry's systems.
  • AI-powered self-service kiosks to extend service coverage.
  • Operations on Kubernetes with end-to-end observability.

Financial services

Banks, trust companies and fund managers that operate under supervision and cannot afford outages or breaches.

Common challenges

Supervisory requirements, continuous availability, critical data in Oracle and PostgreSQL databases, and changes that must not break production.

  • DevSecOps with controls inside the pipeline and audit-ready evidence.
  • BIAN reference architecture to map the bank's capabilities and plan modernization in phases.
  • Critical data under control: Oracle, PostgreSQL and replication with GoldenGate.
  • Service level objectives agreed with the business and measured continuously.
  • Continuity and disaster recovery in multicloud environments.
  • Responses to complaints and regulatory requests, with Civis.

Telecommunications

Carriers with multi-vendor networks, constant change and operations that never stop.

Common challenges

Manual configuration of equipment from different vendors, slow provisioning and change control that is hard to audit.

Published case

Automated network device provisioning: 90% less configuration time, with no manual errors. Read the case

  • Zero-touch provisioning (ZTP) for multi-vendor equipment.
  • A reference architecture to automate the network with INAF: approvals, traceability and rollback.
  • Connectivity: BGP, IPsec, VxLAN/EVPN and cloud interconnection.
  • Network and application observability in a single view.
  • Responses to user and regulator requests, with Civis.

Healthcare

Health insurers (EPS), providers (IPS) and other organizations that handle sensitive data and a high volume of user requests.

Common challenges

Sensitive personal data, petitions and legal claims with strict deadlines, and systems that must always be available.

  • Responses to petitions and legal claims within deadlines, with Civis.
  • Personal data protected across the platform, logs included.
  • Data residency in Colombia on the CTH cloud models.
  • Integration with existing systems, without changing how the organization operates.
  • Managed operations with service agreements matched to each system's criticality.

Other industries

Utilities, pensions, education and retail. The capabilities are the same; what changes is each organization's regulatory and operating context.

  • Utilities: water, power and gas.
  • Pensions: fund managers and pension funds.
  • Education: universities and education departments.
  • Retail and commerce: operations, data and automation.

Tell us how your organization operates

We start from your industry's context and the metric you want to move to propose a clear scope.

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